I am a seasoned designer focused on creating quality user experiences by combining both of my skill sets — creative and technical. I thrive on the challenges of addressing problems that can occur when people use technology. My goal is to improve online experiences for all people regardless of age, skill level or disability. I am a life-long learner, a leader by example and I am committed to the quality of my craft.
Principal User Experience Designer
Sport Ngin - Minneapolis, MN
(October 2011 to August 2013)
Sport Ngin (formerly TST Media) is the world's most powerful online sports management platform. During my tenure at Sport Ngin, I established the entire user interface and interaction patterns for architecting the next generation of administrative tools used to manage tournaments, leagues, registration, permissions and account management.
I created the interface and user experience patterns for two iPhone apps. The Sport Ngin mobile app, which allows users to access real time scores, statistics, schedules, events and roster information for their favorite teams as well as participate in social media sharing of photos and videos. The USA Cup app was a customized version of the Sport Ngin mobile app, designed to specifically serve players, coaches, officials and parents participating in the Schwan's USA Cup soccer tournament - one of the largest youth soccer tournaments in the world with over one thousand teams represented. Both of these apps enjoyed tremendous success and appeared in the top listings for the sports category in Apple's App Store.
In my role as Principal User Experience Designer, I was responsible for the interaction, usability, information architecture and visual design (down to the pixel) for all of Sport Ngin's organizational management tools, mobile apps, and other application-related initiatives. In addition to my day-to-day tasks of design creation, I also led the User Experience team, tasking the other designers, monitoring their workloads and providing creative direction for all projects. As a leader within our Product Management team, my efforts were split between product strategy, visioning, mentoring and tactical implementation.
The Nerdery - Bloomington, MN
(February 2011 to October 2011)
As a member of the UX Team, I enjoyed working with a number of great clients including Best Buy, HID, Fampus and the Central Bank of Belize.
I worked directly with clients and project managers to craft solutions to business problems. Depending on the project, I was responsible for everything from project documentation and wireframes to moodboards and high-fidelity mockups.
UX Design Lead
Ascendio - Irving, Texas
(May 2010 to February 2011)
I work directly with clients, translating business goals and objectives into compelling design solutions. I manage a high volume of campaign-oriented projects for retainer clients. I'm entirely responsible for the visual design and front-end technologies to deliver a quality user experience.
My role as UX Design Lead requires me to wear many hats including project manager, copy writer, information architect and client counselor. For most projects, I'm expected to deliver wireframes, sitemaps, visual design mockups, and HTML prototypes, while adhering to aggressive project timelines. I am also heavily involved in CMS integration and deploying front-end code into our .NET framework.
Founder, Creative Director
Oaktree Creative - Frisco, Texas
(2004 to Present)
I have run a freelance design and consulting business since 2004. I find it to be a great way to keep my skills sharp and it gives me the opportunity to work on unique projects. I do everything from information architecture to design to copywriting to usability testing as well as meeting with clients, writing proposals and project managing.
Sr. Interaction Designer
Rosetta Stone - Arlington, Virginia
(May 2006 to September 2007; February 2008 to May 2010)
As a remote member of the Web Strategy team, I was responsible for the continuing enhancement and improved user experience of Rosetta Stone’s network of websites.
I provided an experienced "voice of the user" perspective to a team of marketers and product managers, creating wireframes, mockups and prototypes for web pages, landing pages and screens for our online application.
As the Design Lead, I worked closely with creative and production teams to suggest, experiment with and implement ideas for improving conversion while developing, enforcing and maintaining front-end coding and graphic design standards.
Sabre - Southlake, Texas
(September 2007 to February 2008)
As a member of the User Experience Team, I worked directly with product managers to make recommendations for improvements in the user experience for travel-related websites, online tools and other applications used by travel agents. I developed wireframes, mockups and high-fidelity prototypes to aid testing, development and release of web-based or desktop applications.
During my short time at Sabre I had the privilege of working on some very high-profile projects, such as the Travelocity iPhone site and leading the redesign of virtuallythere.com.
Web Designer / Front-End Developer
EDS - Plano, Texas
(June 2005 to May 2006)
I led front-end web development for re-launch of the Navy Marine Corps Intranet (NMCI), one of EDS' largest and strategically important accounts, providing the Department of the Navy with a full range of network-based information services on a single, enterprise-wide intranet, linking more than 400,000 workstations worldwide.
I was responsible for architecting the development of re-launched Web site, including information architecture, navigation, custom graphics/branding elements, and front- end coding of HTML and CSS.
Homecomings Financial - Dallas, Texas
(November 1997 to May 2005)
Primarily responsible for cultivating a strong connection between employee engagement and management goals and objectives. I built a communications platform within the loan servicing division to deliver information to an employee base distributed over three geographical locations. I worked closely with the senior management team to create and deliver monthly presentations, newsletters and management reports to employees.
I accomplished a complete transition of information delivery from a paper-based medium to an online medium. Through sustained achievement, I was able to grow a communications department, overseeing a team of communications analysts. During my time there, employee satisfaction rates were consistently high due, in part, to the efforts and success of the communications platform.
- Skilled graphic designer producing agency-quality products with Fireworks and Illustrator. Also familiar with Photoshop and Flash.
- Unique ability to communicate and engage with an audience to present complex concepts and data with imagery, typography and other graphic design techniques.
- Expert in Keynote and Omnigraffle for producing highly-detailed technical wireframes.
- Advanced standards-based Web developer, developing hand-coded HTML, CSS and some jQuery.
- Comfortable updating front-end code managed in Github, SVN or other version control systems and integrating HTML and CSS within large code environments or frameworks such as Ruby on Rails, PHP, or .NET.
- Experience designing and developing web sites with WordPress as a CMS and other PHP-based templating systems.
- Excellent written and verbal communication skills.
Stephen F. Austin State University
Bachelor of Science, Agriculture (Landscape Design), 1995
Foundation Fireworks CS4 (ISBN 978143021618-6)
DFW Adobe Users Group (September 2007 and November 2009)
Awards & Certificates
GMAC-RFC Partner Award 2002-2005
GMAC-RFC Celebrate Leadership Award, 2002
Certificate in Web Design, Collin College
Chuck is one of the most talented designers I've ever worked with. He is a skilled communicator and is committed to craftsmanship in every sense of the word. Chuck continuously demonstrates a rare combination of user empathy, high-level problem solving and meticulous attention to the details that matter. He not only creates amazing work, but also has a profound impact on those who have the privilege of working with him.“Carson Kipfer, Chief Product Officer & Co-Founder, Sport Ngin
As a supervisor, Chuck sets a bar that’s hard to hit but is always there to help you hit it. As an interface designer, his work is pixel-perfect. As a UX designer, he nails every level of the usability pyramid. During periods where work is lax, he keeps the ball rolling; during periods of intense pressure, he keeps his cool. Chuck has talent, integrity, a good sense of humor. I'm privileged to have worked with him, and I wouldn't be where I'm at today without his inspiration and encouragement!“John Thompson, UX Designer, Sport Ngin
Chuck is one of the most talented visual designers I've worked with. His intuitive, natural command of look and feel resonates with the audience immediately. But what makes Chuck effective in his role as a UI designer is the fact that he ALSO has a command of front-end technologies that bring design to life. He understands the trade-offs that modern day Web designers must deal with every day — speed, markup, flexibility, standards compliance, accessibility, usability and aesthetic. And that combination makes him appreciated by marketing executives and developers alike. Need someone who can have an intelligent conversation about typography with your ad agency in the morning, then talk to developers about XHTML templates for your CMS in the afternoon? Talk to Chuck.“Andrew Shearer, Product Director, Ebay Checkout and Shopping Cart
Chuck is one of those hard to find web designers. He has a good sense of design and an excellent understanding of HTML and CSS. He knows the standards and he knows how to make them look good. We used Chuck in a Ruby on Rails shop and he was more than capable of diving into our dynamically generated code, making careful alterations, and doing all the layout work right along side the developers. A couple hours of Chuck's time is worth a great deal to a project!“Doug Alcorn, Programmer and Web Application Developer, Consultant
Chuck offers an unusual blend of technical competency and design skills. This blend allows him to not only produce satisfying design recommendations for web- based technologies but also implement these designs in highly efficient and technically maintainable ways. Chuck worked remotely and was absolutely reliable during that time. I'd hire him again or use him on a contract basis should the need and opportunity arise.“Mike Corns, Director of Software Development, Rosetta Stone
Chuck is the most advanced communications professional I've worked with in my career. He is extremely effective in the communications discipline, having the critical attributes of high creativity, technical savvy and a sense for practical application. He also brought the message to life, delivering well beyond my expectations.“Kevin Brungardt, Vice President, Fannie Mae
Chuck may be the most talented designer I've ever worked with. Not only does he have a deep technical knowledge of web presentation, but his instincts about the look, feel, and usability of the web are spot on. He combines this with a talent for image design and creation; his skill set is hard to match.“Ben Vandgrift, Consultant, Entrepreneur